Questions about Mindful You

Do you have questions about Mindful You and our online meditation resources?

We have a simple approach to meditation but sometimes you will still have questions. Here are some answers to common questions.

Getting
Started

What makes ‘Mindful You’ different from any other meditation platform and why should I pay?

The Mindful You journey is from Mitra’s own personal experiences teaching meditation. We provide key steps to follow and guide you to your desired goal.  Ours is a logical, effective way for you to enjoy meditation. We don’t just provide a library of meditations and leave you to it.

Is this a religious journey?

No, the ‘Mindful You’ journey is spiritual. Our journey will help you rediscover, re-wire and bring you closer to your existence.

Do I need to know anything before starting this Journey?

All you need is a desire. Everything else will be a beautiful self-discovery.

I don’t have time to meditate or a place to meditate?

You can download meditations to your mobile devices so you can listen where ever and as often as you want. ‘Mindful You’ also works on PC or Mac.

Membership

Is there a free trial period?

Our 7 day trial period gives you access to the initial steps of the ‘Mindful You Journey’. This free trial comes with unlimited access to the first parts of the journey. You can follow the initial steps before your commit to a full annual membership.

What is the refund policy?

We have created this space to bring meditation to you, not to make you feel stressed about your money. If you are not happy within the first 7 days of your membership, you don’t pay. It is important to understand the two pricing structures though.

Yearly membership is £36 which equates to £3 a month, you pay a one-time fee for each year. You can cancel anytime and you won’t pay for the upcoming years but your current year’s membership continues, and any money paid is not refundable.

You can also subscribe for the complete four years, the total cost is £120, saving £24 (16.6%) equal to just £2.50 a month. We run special offers on our membership plans; we share details of these on our Social Media accounts so follow Mindful You for the latest information.  The refund on this subscription will depend on where you are on the journey and your personal circumstances, we will discuss any refunds with you.

What do I get included with my membership?

We provide practical ways to help you learn to enjoy life, meditations to help you sleep and help to tackle day to day stresses of life.

Each month members can access at least one new meditation along with several “mindful minutes”.

You can download, listen and practice whenever and wherever you want.

Do I have to listen and practice every day or at a specific time?

Not at all, you are free to use Mindful You whenever you need, just come back and listen/practice as you need to. Think of us like a safe, beautiful oasis of your own or visiting a friend who would never judge you, for a chat.

Are there timers and will I get alerts to meditate?

We will send you an email every month as new steps are added to your journey. But there is no time expectation placed on you. Each journey is very personal, you choose the time and the place when to take your steps. 

What happens after 4 years?

Over 4 years, you will have built up a library of meditations which you have downloaded and you can re-visit them whenever you need them. We are developing our next level and our regular members newsletter will inform you of these in due course.

Technical Support

I didn't receive any emails when I signed up, why?

Sometimes your email app or program will block emails sent by Mindful You. Unfortunately we cannot guarantee that 100% of our emails will make it to your Inbox, some of them will end up in Junk or Spam. Please check to see if the ‘missing’ emails are there before contacting us.

To prevent this issue you can add Mindful You as a Safe Sender and add us to your whitelist. If you don’t know how to do this, we can help you or this article ‘whitelist an email address’ is very helpful.

How do I update my account details?

Logged in members can edit their Profile here.

You can update your email address, name and password. You cannot change your username.

Why is my Account Locked

You have 5 attempts to login with the correct details. After the 5th failed login your account will be locked for 30 minutes.

To prevent this situation you can reset your password before 5 attempts on the Membership Login Page.

How do I change my password?

You can create a new password on your Profile Page.

You can also reset your password on the Membership Login Page.

How do I cancel my subscription?

Annual members can cancel their membership within the 7 day trial period by accessing their Paypal account and cancelling the payment to Mindful You. Please read these Paypal Instructions  for more details. Your membership will automatically end at the end of your 7 day trial.

Gold Members can cancel their membership within the 7 day trial period by clicking the ‘Request A Refund‘ button on their Welcome Page. This will create an email for you to send to our support team who will refund your payment within 5 working days and cancel your membership. The ‘Request A Refund’ button is only visible to logged in Gold Members within the trial period.

How do I download my meditations?

Each meditation and ‘Mindful Minute’ has a download link. Clicking on this will save a mp3 audio file to your device.

Your Mindfulness is Our Mission

Pause, Wait, Stop & Meet Life

mitra@mindfulyou.space